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Troubleshooting Your Phone

4 - 8

Audio

Symptom Problem Corrective Action

There is no audio on the

headset.

The connections are not correct. Do one of the following:

• Ensure the headset is plugged into the

jack marked Headset at the rear of the

phone.

• Ensure the headset amplifier (if

present) is turned on and/or the

volume is correctly adjusted. If the

amplifier uses batteries, check that

they are fully charged.

You are using a headset and the

people you call hear echo.

There may be an issue with the

echo cancellation feature of your

headset.

Do the following:

• Press the Menu key, then select

Settings > Basic > Preferences >

Headset > Echo Cancellation.

• Using the arrow keys, select Enabled,

and then press the Select soft key.

• Contact your system administrator.

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